About African Response
African Response is an independently owned insights company in South Africa since 2003. We help organisations make better and informed decisions through a deep understanding and appreciation of people, markets, industry, and business dynamics. We offer Research, Insights and Strategy and conduct research anywhere in Africa through a single point of contact in South Africa with offices in Johannesburg.
What is Considered Personal Information
Personal information means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to:
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
We do not share your personal information with third parties, except in the following cases:
African Response follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, African Response uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
African Response does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Your choices and rights
You have a variety of choices regarding which personal information we may collect, process, and use. Wherever reasonably practical, we will provide you with the ability to use the features of a site without submitting personal information to us. Some areas of our site, such as registration forms, questionnaires and other submissions pages require you to provide accurate and up to date personal information and your choice is to not use such areas and features.
Keeping you notified
You can contact us, in the following ways, to request that we update, correct, or stop using your personal information, or to find out what personal information we have collected about you:
African Response and its partners have implemented sound safeguards and precautions to protect your personal information, including technical and organisational measures against unauthorised access, improper use, alteration, unlawful or accidental destruction, and accidental loss.
Attention: Privacy Officer
PO Box 725
You may also contact African Response at any of the numbers listed at www.africanresponse.co.za
African Response has appointed a Privacy Officer who is responsible for monitoring and enforcing compliance with this Policy. Should anyone have any questions regarding this Policy, you can contact the Privacy Officer:
We may change the terms of this Policy at any time and at our sole discretion so please review it periodically.